Who we are. This website is operated by Parkenza Trading L.L.C, Dubai, United Arab Emirates ("Parkenza", "we"). We are responsible for the personal data described here, under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
What we collect. When you send an enquiry: your name, company, work email, phone number if you give it, delivery country, facility type, the details of your enquiry and any files you attach. Our hosting provider also records technical data, such as IP address and browser type, to keep the site secure.
Why we use it. To reply to your enquiry, prepare a technical offer and keep a record of our correspondence. We do not use it for marketing unless you ask us to, and we do not sell it.
Our basis. Your consent, given on the enquiry form, and the steps you ask us to take before entering into a contract.
Who sees it. Parkenza staff handling your enquiry, and the service providers that host this website and our email, who process it on our instructions and may do so outside the UAE. If pricing your request needs a manufacturer's quotation, we share the project details, not your contact details, unless you agree.
How long we keep it. For as long as we need it to deal with your enquiry and any contract that follows. Enquiries that do not lead to work are deleted after 24 months.
Your rights. You can ask to see the data we hold about you, have it corrected or deleted, restrict or object to its use, or withdraw your consent at any time. To do so, contact us through the enquiry form or at . You may also complain to the UAE Data Office.
Last updated November 2026.